Frequently Asked Questions
Find answers to common queries and get quick help with our Frequently Asked Questions section!
General Questions
Ethical Freelance is a global freelancing platform designed to empower freelancers from underrepresented regions and provide businesses with diverse talent at competitive rates. Our mission is to grow the gig economy ethically while supporting freelancers and creating social impact.
We offer tiered pricing based on the economic and conflict conditions of freelancers' regions, ensuring affordability and fairness. Freelancers from conflict-affected or economically disadvantaged countries benefit from significant discounts on platform fees.
As we are in the beta stage, some features, pricing, and policies may evolve based on user feedback. We’re constantly improving and appreciate input from our community at ideasbank@ethicalfreelance.com.
No, Ethical Freelance is not a charity platform. While we focus on supporting freelancers in need, our goal is to grow the global gig economy sustainably, benefiting both freelancers and businesses.
Freelancers
Freelancer fees depend on your region:
Conflict-affected countries: 0% (Resilience Champions).
Economically disadvantaged countries: 5%-10% (Opportunity Builders).
Stable economies: 20% (Ethical Freelancers).
Yes, freelancers eligible for discounts can opt to contribute some or all of their fees voluntarily. This helps support the platform’s growth and earns you Ethical Coins as recognition for your contribution.
Ethical Coins (E-Coins) are our platform’s virtual currency, earned through activities like voluntary fee contributions, positive reviews, donations to causes, and more. They improve your visibility, unlock badges, and provide other benefits on the platform.
To maintain a good standing:
Communicate and invoice clients only through the platform.
Avoid outsourcing your account or manipulating feedback.
Complete projects professionally and on time.
Repeated violations may result in warnings or bans.
Clients
Clients pay a flat service fee based on the order value:
3%-5% depending on the freelancer category and project type.
An additional $3 fee applies for projects under $100 for Ethical Freelancers.
Yes! Listings can gain higher visibility based on Ethical Coin balance, ratings, and alignment with the platform’s mission. The top 5 job listings are featured for maximum exposure.
Absolutely! At checkout, you can add a donation to a cause. Each dollar donated earns you 1 Ethical Coin, showcasing your commitment to making a difference.
Clients who provide detailed briefs, maintain excellent relationships with freelancers, and receive high ratings can earn Ethical Coins. These coins improve your visibility and reputation on the platform.
Special Features
This category allows registered entities or verified causes to post projects without paying platform fees. Clients pay only a 3% service fee to cover basic operational costs.
The Ethical Coin Market is a future feature where E-Coins will function as cryptocurrency. Freelancers and clients using E-Coins can enjoy 0% transaction fees and staking rewards when funds are held for a specified period.
Visibility depends on your Ethical Coin balance, reviews, and contributions to the platform. Dynamic visibility ensures that active, ethical contributors are rewarded with better exposure.
Badges highlight your achievements and contributions. Examples include Supporter Badges for voluntary fee contributions, Responsiveness Badges for timely communication, and Returning Clients Badges for repeat business.
Support and Feedback
Use the “Report” feature on the platform to file complaints or disputes. Our support team will investigate and take appropriate action.
We welcome your suggestions! Email us at ideasbank@ethicalfreelance.com to share your thoughts.
Yes, our customer support team is available 24/7 to assist you with any queries or issues.
As we’re in beta, some details may change based on feedback and evolving global conditions. We’ll keep the community informed of any updates.